FAQ’s

We got answer for thousands of questions!

Analog telephones communicate with one another over traditional copper wires while VoIP phones transfer information via the internet over a broadband internet connection to another phone where the stream of voice data is reassembled into its original form.

The same way you would with an ordinary telephone. The only difference is that you use an IP phone that is plugged into an Ethernet connection instead of a phone jack because the call is made digitally over the internet.

VoIP is much less expensive than traditional phone service, especially in cases of heavy long distance or international calling. It is also far more versatile than analog telephony with features such as voicemail-to-email, find-me/follow-me and simultaneous ring that can be managed from an online interface.

Cloud-hosted VoIP telephone solutions were made to partner with business. Not only is VoIP a great way to reduce your bill, it can also provide your company with a range of features that can enhance your customer’s experience and boost productivity. VoIP also makes a great fit for growing businesses, as adding new lines, features and extensions is as easy as clicking a button

At ETITEL, we know that selecting the right business VoIP provider is important for your company. When you sign up with us, you’ll get a reliable service that’s loaded with features all for a price that can save you lots of money over a traditional phone line.

ETITEL specializes in providing international toll free and local phone numbers in more than 100 countries and connecting millions of international calls every month across our vast and robust phone network. Our phone numbers come with call forwarding and smart features such as a hosted PBX with unlimited extensions, voicemail, fax, time/day call routing, sequential ringing and simultaneous ringing.

ETITEL offers three types of phone numbers:

Toll-Free phone numbers that allow your customers to call you at no charge to them. In the US and Canada, a toll-free number begins with the 1-800, 1-866, 1-877, or 1-888 prefix. In the UK, they are 0-800 numbers or 0-808 numbers.

Local phone numbers assigned to a designated geographic area by an area code or city code.

National phone numbers that are considered a local call from all cities in a given country, but are not geographically assigned to any specific city. The UK, Spain, and France are examples of countries where national phone numbers are available.

The FCC regulates and creates the rules under which toll-free numbers can be used or obtained. The FCC requires that toll-free numbers be portable or transferable to different providers, meaning that a toll-free number subscriber can port their number to a new provider when changing toll-free number service providers. The FCC’s rules designate the criteria for determining the status of each toll-free number.

The FCC, however, is not involved in the day-to-day assignment of toll-free numbers, does not have direct access to the toll-free number database, and cannot provide any information about the status of a toll-free number or a request for a toll-free number. A telephone industry standards-setting organization establishes guidelines for toll-free numbers, and the guidelines must comply with the FCC’s requirements

We have phone numbers in many countries and cities.

The only way your customers will know you're somewhere else is if you tell them.

Yes, if it's an available US toll-free number. Contact us for assistance.

Yes. We can quickly transfer your toll-free phone numbers so you don't miss any calls. Contact us about transferring (or porting) your existing phone numbers.

Yes, after you have paid for service on that number for 90 days, you can port any number to the carrier of your choosing. Be sure to notify us after the transfer is complete to ensure we stop billing you for that number; we are not always notified when numbers are transferred away

No. You can cancel at any time. We understand that your business phone needs may change over time. However, before you cancel your service, we encourage you to call and speak to one of the helpful representatives to see how ETITEL plans might help your business grow.

As many phone numbers as you need. Activate new numbers instantly whenever you need more

Yes. We have a Call Groups feature that rings multiple extensions simultaneously. Call groups allow you to create virtual departments within your organization.

Yes, our service will allow you to forward calls to your mobile device or any other phone number. This is a simple yet powerful tool that every employee can control from their mobile app or portal.

Yes, you can record any greeting and upload it to your account as a .wav file at any time. Make a professional first impression with our virtual receptionist.

Maybe, maybe not. Use whatever you need, and any unused features will still be available should your business requirements change in the future. Get familiar with all our features so you can choose what is best for your company.

Yes, all ETITEL plans support extension dialing.

When you sign up for any of the ETITEL plans, your cloud-hosted business VoIP phone service comes with a suite of many included features to get the most out of your new phone system. Visit our Features page, which will give you a full run-down of all of our standard features, as well as information on our add-on features. Alternatively, you can also download an info sheet on all of our features here.

With all ETITEL plans you have several options for how you can check your voicemail and messages.

Yes. You can forward calls to multiple phones using simultaneous or sequential ringing.

Simultaneous ringing forwards calls to multiple phones at the same time. When the call is answered, ringing on all other phones stops.

Sequential ringing forwards a call to different phones in a pre-determined order. Once the call is answered, the sequence stops. For instance, you might set up a sequence to ring your office phone first, then your mobile phone, then your home phone. Or you might have a larger application, such as different phones within a call center.

As much as your phones can handle. Some countries limit the number of incoming calls that can be in progress at the same time.

Time of Day call routing allows you to manage your incoming calls based on the time and day of the week. For example, during business hours you can forward your calls to your main call center and to your offshore call center or voice mail during after-hours.