Time of Day Routing

Time of Day (TOD) routing is a very powerful call routing feature that can be used to ensure that every call is properly routed to an appropriate extension no matter what time it arrives. TOD routing can be used in a variety of ways that will increase your efficiencies and customer satisfaction. The main function of TOD routing is its ability to transfer, forward or route incoming calls to specific phones depending on what time and day of the week it is.

For instance, say you work in the office from 8am-5pm. During these hours, you can have all your calls delivered to your work phone. After these hours, you can set the Time of Day Routing feature to deliver your calls to your personal cell phone, or other phone, or to voicemail. This gives you full flexibility so you’ll never miss an important work call. During weekends you could divert all calls to a custom recording and then voicemail.

Your customers perceive a better customer service experience because it ensures that they’ll be connected to an available agent when they call.