Privacy Policy


Our privacy policy provides for the manner in which we collect, receive, store, process, disclose, transfer, deal with and handle your personal information (including sensitive personal data or information) in relation to your use of our SERVICE, our website, hereinafter referred to as the “Website” and our hosted, telecom and messaging services. We may periodically make changes to this Privacy Policy.

Information Collected by the Company

Our Privacy Policy covers two categories of information, namely, Personally Identifiable Information (PII) and Non-Personally Identifiable Information (NPII).

Personally Identifiable Information (PII) means any information that may be used to identify an individual, including, but not limited to, a first and last name, home or other physical address, an email address, phone number or other contact information, whether at work or at home. When you use our Website or SERVICE,
COMPANY may collect from you PII of principals, employees, agents etc.

NPII means any information that cannot be used to identify an individual and includes originating IP addresses, backend logs etc. that our employees have access to and portal web pages that have been viewed by you and your Authorized Users and employees. Please note that, PII and NPII will hereinafter collectively be referred to as the “Information”.

Purpose and Usage

We will collect and use your and/or your Authorised User(s) Information for certain purposes, such as:

a) To register and allow you and/or your Authorised User(s) to use our SERVICE and to grant you and/or your Authorised User(s) access to our Website and SERVICE.

b) Understanding your and/or your Authorised User(s) use of our Website and SERVICE for improved overall use;

c) Provisioning of notifications through SMS and/or e-mail regarding missed calls;

d) Call analytics such as understanding the manner in which your business functions, provision of training and analysing call patterns and call reporting, agent productivity, team efficiency etc.

e) Notification of technical updates.

f) Improvement of the content and functionality of our Website and SERVICE and/or informing you about our Website, SERVICE either directly or through a third party.

We need to collect your personal data to give you secure access to our SERVICE. Your PII is necessary for this. We also use this data to understand your expectations from the SERVICE and your usage. We use this information to improve the SERVICE to help us serve you better.

Use of Cookies

We may use cookies while providing access to our SERVICE, and you and/or your Authorised User(s) consent to our continued use of the same.

Website uses cookies to quantify the number of visits, the average duration of each visit, viewed pages, user authentication to the customer portal and other statistics related to the use of Website. The cookies are simple text files stored on your computer hard disk. The cookies cannot damage nor read any information stored on your hard disk. Some parts of the website, such as the customer portal, will not work properly if your browser does not accept cookies. Consequently, your browser must accept cookies to use the Website. Website uses cookies to store login information such as usernames and passwords for customers who choose the option of storing such information on their computers. Website also uses session cookies to facilitate customers’ navigation when viewing its website during a particular online session. After closing the browser, the session cookie simply terminates; it is not stored on your computer’s hard drive thereafter. Website also uses cookies to update and tailor its website to better meet its customers’ needs. Visitors have the option to disable cookies, which could, however, prevent them from accessing some of the information on its website. Website does not use cookies to store credit card information.

Financial Information

You understand that the Information, to the extent consisting of details relating to the manner and mode of payment of Charges for the use of our SERVICE (such as details of your bank account, credit card, debit card, net banking, etc.), submitted by you and/or your Authorised User(s) while making payment of Charges: (a) goes through the safe and secure transaction process provided by our payment gateway partners; (b) goes through the Visa, Mastercard, PayPal, Stripe or other payment gateway secure pages, as the case may be, based on your payment method/(s) in order to prevent any misuse of your PII and (c) that such PII details are not shared with us.

Whenever you make a payment, it goes through a secure transaction process provided by our payment gateway partners. They keep your information such as the details of your bank account, credit card, debit card, net banking, etc. completely safe and do not share it with us.

Access to Third Party Websites

You also understand and agree that when you use the SERVICE, there may be certain links which may direct you and/or your Authorised User(s) to another website (hereinafter referred to as the “Third-Party Website”). The manner in which your and/or your Authorised User(s)’ information is collected and/or used by such Third -Party Website is governed by the terms of use and privacy policy of the respective Third-Party Website. We urge you and/or your Authorised User(s) to acquaint itself with policies of every such Third-Party Website.

If you visit, access or use any Third-Party Website via a link in our SERVICE, make sure you read their website related policies (which are independent of our policies).

Our Undertaking

We undertake that we will not distribute, trade, sell or rent any Information, provided by you and/or your Authorised User(s) or related to your and/or your Authorised User(s)’ use of our SERVICE, to any third party, except as provided in our Privacy Policy or through any other instruction issued by you.

Transfer of Information

We, or any person on our behalf, may transfer your and/or your Authorised User(s) and/or your end user’s Information for the purposes mentioned above to any other person or body corporate in relation to the purpose of this Agreement.

Some of the reasons for which we may transfer the Information includes:

a) Transfer to third party Web Servers and/or other servers that may be located anywhere in the world.

b) Transfer to our software development partners, if required.

c) Providing information to regulatory and government bodies.

Processing of Information by Third Parties

We may use third parties in order to process your and/or your Authorised User(s)’ and/or end user’s Information. These third parties are obligated to keep such Information protected and confidential. We do not share such Information with third parties unless doing so is necessary for purposes provided in our Privacy Policy; and/or to carry out your request and/or permissible under the laws.

We work closely with third parties for developing our SERVICE. We may disclose the Information to such third parties engaged by us. However, we will make reasonable commercial efforts to ensure that such third parties keep such portions of the Information that they may receive from us confidential as per industry standards.

We may also disclose the Information in the circumstances set out herein below:

Statutory or Legal obligations: We may disclose the Information collected by us if required by law, or if we believe in good faith that such action is necessary to: (a) comply with a legal obligation, (b) protect and defend our rights and/or property, or (c) to protect the property or safety of the users of our Product or Website or any third party.

Change of Control/Business Transfers: We reserve the right to transfer or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, the Information may be part of the transferred assets. You acknowledge that such transfers may occur, and that any acquirer or successor of our company or business may continue to use your Information as set forth in our Privacy Policy.

Reasonable Security Practices

We implement industry standards of security practices and procedures.


By visiting our Websites, using our Product as a trial user or as a customer, you allow us to collect, receive, store, process, disclose, transfer, deal with and handle your and/or your Authorised User(s) and/or your end-user’s Information in accordance with this Privacy Policy.

Withdrawal of Consent

If you wish to withdraw the abovementioned consent to our Privacy Policy, you may contact your Account Manager.

In case you withdraw your consent to our Privacy Policy, we reserve the right to terminate your use of the SERVICE.

Upon withdrawal of your consent to our Privacy Policy, your Information will be deleted as soon as reasonably possible in accordance with applicable policies and laws.

This Privacy Policy comes into effect from 01 September 2020 and supersedes any earlier privacy policies.